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Writing
provides a permanent record of your activities and the
activities of your organization, so it is an important
communications tool. Writing is also a way of life in
modern organizations, so you must master it to if you
want to have a successful career. It is almost impossible
to find a professional job description that does not
include excellent writing skills.
Good professional writing, like all good writing, is
clear and easy to understand. Many people think large,
abstract words and phrases sound professional, so they
pepper their writing with them, even though these words
and phrases are confusing or even pompous. The result
is that they lose their readers.
Which would you rather read? That "a reserve of widgets
has been retained for future use," or that someone "has
created a widget reserve"? The first is not only unclear,
it is also redundant (a reserve is by definition for
future use) and ungrammatical (you don't "retain" one
unless you had it all along). A good rule of thumb is
to write the way you speak. No one would ever say that
a reserve had been retained for future use.
There are four pillars of good writing: Shortness, Simplicity,
Strength and Sincerity.
1. Shortness: Don't use 100 words to say what
you could in 40. Re-read what you've written and delete
any unnecessary words. Unnecessary words are those that
add nothing to a sentence. For example, in the sentence:
"ask her whether or not she is going," the "or not"
is unnecessary. A better way to write the sentence is:
"ask her whether she is going."
2. Simplicity: Write to express ideas, not to
impress people with your vocabulary. Use clear, direct
language and short sentences, which are easier to understand.
Be sure that every word "tells."
3. Strength: Avoid abstractions, which can be
ambiguous, tentative and confusing. For example, use
"producing" instead of "the production of." Avoid generalities.
For example, the sentence "There are many small fractures,
as well as innumerable large and small folds" gives
very little information. This sentence is much better:
"The fractures are one to ten centimeters long and the
folds are five to ten meters in wavelength." Use the
active voice to strengthen your writing. Avoid words
that hedge, such as apparently, ordinarily, in general,
most of the time, it seems, overall. These words make
a writer look tentative, and do not inspire confidence
in readers.
4. Sincerity: Be human. Avoid impersonal references,
such as "Colleagues, I just want to acknowledge the
staff for making the event successful last week." Rather,
use something like "Thank you everyone for a wonderful
job! The event was a huge success, made possible by
your outstanding work." Use emphatics such as capital,
bold, underlined or italicized letters sparingly. Be
tactful and polite, especially if you are writing a
letter or memo. Once it's sent, it is hard to erase.
Good business writing is confident, courteous, and sincere.
It should also have a professional tone. To achieve
this, you should first ask yourself why you are writing
the document, who your audience is and what you want
your audience to understand.
Good business writing is confident, courteous, and sincere.
It should also have a professional tone. To achieve
this, you should first ask yourself why you are writing
the document, who your audience is and what you want
your audience to understand.
Here are some general guidelines to keep in mind when
considering what kind of tone to use and how to present
information in that tone:
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Use
appropriate emphasis and subordination |
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Use
non-discriminatory language |
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Stress
the benefits for the reader |
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Write
at an appropriate level of difficulty |
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