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  Surviving a Conflict With the Boss
 

Working with the credos that the "boss is always right" and "make the boss look good" can minimize the chances of a conflict developing between you and your boss. Unfortunately, even under the best of circumstances, conflicts can develop. To resolve the issue, act immediately. Never let a conflict build, because at some point, it might be too late. That can be damaging to your career. Try to recognize what has caused the conflict. Conflicts with the boss can develop due to several factors: personality clash, management style, technical differences, or performance and work habits.

Whatever the cause, understand that your boss has the upper hand. Never attempt to resolve a conflict with your boss by acting defensively or by arguing. It won't work. Take the high road by trying to understand your boss and the type of person he or she is.

If your personalities clash, don't expect your boss to change. The same is true for their management style. You must try to adapt to their style, needs and expectations. That means listening to what they have to say. If your boss likes the weekly activity report written in a certain way, just comply with his or her wishes. If your boss wants to hold the status report meeting just before lunch, just comply. You will find that by going along, even if you disagree, your relationship will improve.

Technical differences also hold some danger. As has been previously discussed above, as an entry-level engineer, you lack the skills and experience to truly get into a debate with your supervisor about technical issues. But should it occur, attempt to resolve it through persuasion. Make the case for your proposal by describing its strengths and weaknesses in relation to the other concepts. Never denigrate other concepts or designs. Use a positive approach. In the end, if your supervisor decides against your approach, don't take it personally. It was your supervisor's decision to make and you must abide by it and move on.

Performance and work habit issues need the most immediate attention. This is a case where your boss believes that you are not performing up to expectations. It might involve your technical ability to the do the job or your work habits. In either case, you must discuss this with the boss. Listen carefully to his or her comments. Ask what you need to do to improve and set a clear timetable to track your results. If you reach this point, the only way to truly improve your relationship with your boss is to show a willingness to make adjustments and by demonstrating improved performance. Understand that this will take time. (Note that resolving conflicts and performance reviews are discussed in more detail later in this module).